If you need to return or exchange an item, send us an email at firstname.lastname@example.org letting us know to expect your package.
Please make sure your name and/or order # is somewhere on or inside the package; that helps us process it more quickly.
We strongly suggest using a trackable shipping service and purchasing shipping insurance. We cannot issue refunds or exchanges for packages that we do not receive.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed and a credit will automatically be applied to your original method of payment. If you are getting an exchange, we'll mail out your new item within a few days and shipping it to you is complimentary.
The warranty period for all categories is shown in the table below, and it starts from the delivery date of the original order.
|Category||Return Window||Exchange Window||Warranty Period|
|All PoE IP Cameras||30 days||30 days||3 years|
|NVRs||30 days||30 days||3 years|
|PoE (PoE over coax, PoE Switches, PoE Extenders, PoE Splitters)||30 days||30 days||2 years|
|Wireless (Cellular routers, wireless bridges)||30 days||30 days||2 years|
|Solar power camera kits||Unavailable||30 days||1 year|
|IoT (Wireless sensors, IoT gateways, IoT controllers)||30 days||30 days||1 year|
|Brackets||30 days||30 days||1 year|
|SIM Card and Data Plan||Unavailable||Unavailable||Unavailable|
If the item you purchased arrived damaged or not as described, and you reported the issues to the seller within 7 days of delivery, the seller would be responsible for the return shipping costs.
On a preference-based return, typically the buyer would be responsible for purchasing the return shipping label.