Return and Refund Policy

At LINOVISION, we strive to ensure your complete satisfaction with every purchase. We offers a straightforward, hassle-free Return and Refund process designed to provide you with peace of mind and a smooth experience from start to finish. Whether you received an incorrect item, changed your mind, or encountered an issue with your product, our dedicated support team is available to assist you promptly and professionally.

Order Cancellation

Customers may request to cancel an order at any time before LINOVISION begins the shipping process. In most cases, order fulfillment and shipping preparation start within 4 hours after the order is placed. If you wish to cancel an order, please contact the LINOVISION Customer Service team as soon as possible.
Please note that once an order has entered the shipping process or been dispatched, we cannot guarantee that cancellation or package interception will be successful. In such cases, customers may still proceed with a return after delivery in accordance with LINOVISION’s Return and Refund Policy.

Linovision 30-Day Return Policy

For returns of products purchased online at linovision.com, customers need to Submit support ticket to request RMA return within 30 days of receiving the item to initiate the return process. To be eligible for return, items must be in the original packaging, undamaged, unmodified, and have a return authorization number provided by Linovision. Proof of purchase must be provided by the customer to begin the return process.

Return Procedure

  2. After approval, ship the product back with the issued RMA number clearly indicated.
  3. LINOVISION will inspect the returned product upon receipt.
  4. Based on the evaluation, LINOVISION will repair the product, provide a replacement, or issue a refund credit.
Important Notes:

1.Original Packaging: The original container or covering used to package the product must be included, along with all accessories, attachments, manuals, and related items.
2.Return Authorization Number: Please contact the LINOVISION support team or submit a support ticket to obtain an RMA number prior to returning any product.
3.We strongly suggest using a trackable shipping service and purchasing shipping insurance. We cannot issue refunds or exchanges for packages that we do not receive.

Exclusions

Due to transportation regulations and product characteristics, solar-powered camera kits and SIM cards & data plans are not eligible for unconditional return or exchange within 30 days. Please refer to the table below for detailed information.


Category Return Window Exchange Window Warranty Period
PoE (PoE over coax, PoE Switches, PoE Extenders, PoE Splitters) 30 days 30 days 3 years
Wireless (Cellular routers, wireless bridges) 30 days 30 days 3 years
AI Smart IP Cameras 30 days 30 days 2 years
NVRs 30 days 30 days 2 years
Solar power camera kits Unavailable 30 days 1 year
Underwater Cameras 30 days 30 days 1 year
UNV OEM Cameras 30 days 30 days 1 year
PoE Camera KITs 30 days 30 days 1 year
IoT (Wireless sensors, IoT gateways, IoT controllers) 30 days 30 days 1 year
Brackets 30 days 30 days 1 year
SIM Card and Data Plan Unavailable Unavailable Unavailable
*For clearance products, the warranty period is 1 year.

Shipping Costs of Return

Shipping costs for product returns will be covered by Linovision under the following conditions:
  • The product was damaged during shipping or warehouse handling.
  • The product has manufacturing defects.
  • An incorrect product was delivered.
For returns under any other conditions, the customer is responsible for all return shipping costs. Shipping fees may vary depending on the customer’s location.

Important: Linovision does not accept returns of modified products. Any modifications will void the Linovision warranty. Modified products returned to Linovision will be shipped back to the customer at the customer’s expense.

For approved returns, Linovision will provide a prepaid return shipping label.
For returns due to customer’s personal reasons (e.g., change of mind, no longer needed), within the allowed return window, the return shipping costs are the responsibility of the customer.
Unauthorized returns may result in processing delays, additional fees, or other complications.
To ensure a smooth return process and protect your interests, please request a Return Merchandise Authorization (RMA) from Linovision before returning any item.

Refunds

  • For returns due to customer preference (not related to defects, shipping damage, or incorrect product delivery) within the 30-day return period, the return shipping cost will not be covered by Linovision.
  • Once the returned item is received and inspected to ensure it meets Linovision’s return policy, a refund will be issued within 7–10 business days. Customers will be notified via email when the refund has been processed. Refunds will be made through the original payment method. Please note that it may take additional time for the refund to appear on your bank account or credit card statement. If you have not received your refund within 7–10 business days, please contact the Linovision Customer Support Team.
  • Products damaged due to improper handling during setup or installation, whether done professionally or by the customer, are not eligible for replacement or refund.
  • If your payment card uses a currency other than USD, the refunded amount may differ from the original order due to exchange rate fluctuations. This difference is determined solely by your card issuer and is beyond Linovision’s control.
  • If the returned product is missing accessories, packaging, or shows signs of use or wear, LINOVISION reserves the right to charge a restocking fee of 15%–50% or to reject the return request depending on the condition of the product.

Replacement

  1. Damage Issues
    1. If a product is damaged during shipping, please submit photos of the damaged product and packaging, along with the shipping label, within 30 days of placing the order. Once the damage is confirmed by the Linovision Customer Service Team, we will prioritize sending a replacement.
    2. Products damaged due to improper handling during setup or installation, whether performed professionally or by the customer, are not eligible for replacement.
  2. Quality Issues
    1. For products experiencing quality or defect issues within the warranty period, please contact our Technical Support Team at support@linovision.com for troubleshooting assistance.
    2. Please have the following information ready to help us process your replacement efficiently:
      • Order number
      • Proof of purchase
      • Photos or videos of the defective product
      • Mailing address
      • Contact telephone number
  3. Shipping Restrictions
  • Replacement products can only be shipped to the country of the original order, as cross-border reshipping is not available. 
  • This replacement policy applies only to products purchased through linovision.com.

For Third-Party Purchases

Thank you for purchasing a Linovision product from one of our authorized third-party vendors.
Please note that returns and refunds for products purchased through third-party vendors must be handled according to the vendor’s return policy. Linovision is unable to process returns or refunds for third-party purchases.