Limited Warranty

LINOVISION warrants that its products (the "Product(s)") shall be free from defects in materials and workmanship for the duration of the Warranty Period.

The warranty period is defined as follows:
  • For Products purchased directly by the customer from LINOVISION’s webstores, the period begins on the date of delivery of the Product to the customer.
  • For Products purchased from an authorized LINOVISION distributor or reseller, the period begins on the date of shipment to the authorized distributor or reseller.
LINOVISION’s sole and exclusive obligation under this warranty is, at its discretion, to replace any Product that fails to conform to this warranty during the Warranty Period with a new or refurbished Product. This replacement shall constitute the exclusive remedy and the full extent of LINOVISION’s liability under this warranty.

Please note:
  • The costs of removal, reinstallation, or labor are not covered by this warranty.
  • The warranty period for any replaced Product does not extend beyond the original Warranty Period.
  • This warranty does not cover software applications, programs, non-LINOVISION products, or non-LINOVISION peripherals.
  • All replaced products and parts become the property of LINOVISION.

Standard Warranty Period


This limited warranty is provided by the entity listed in the table below ("Linovision", "we", "us") to you, the original purchaser of the products listed below (the "Product"). We warrant each product against defects in materials and workmanship under normal use.

The standard warranty period for each product in the United States is listed in the chart below. Warranty durations may vary by country, region, or for products sold through certain offline dealers. Please refer to their specific after-sales policies.

The warranty period for all categories is shown in the table below, and it starts from the delivery date of the original order.

Category Return Window Exchange Window Warranty Period
PoE (PoE over coax, PoE Switches, PoE Extenders, PoE Splitters) 30 days 30 days 3 years
Wireless (Cellular routers, wireless bridges) 30 days 30 days 3 years
AI Smart IP Cameras 30 days 30 days 2 years
NVRs 30 days 30 days 2 years
Solar power camera kits Unavailable 30 days 1 year
Underwater Cameras 30 days 30 days 1 year
UNV OEM Cameras 30 days 30 days 1 year
PoE Camera KITs 30 days 30 days 1 year
IoT (Wireless sensors, IoT gateways, IoT controllers) 30 days 30 days 1 year
Brackets 30 days 30 days 1 year
SIM Card and Data Plan Unavailable Unavailable Unavailable
*For clearance products, the warranty period is 1 year.

Warranty Exclusions

The above warranty does not apply to any LINOVISION product (the “Product”) if it:
  1. Has been modified, altered, or had additions made, except by LINOVISION or LINOVISION’s authorized representatives, or as approved in writing by LINOVISION.
  2. Has been painted, rebranded, or physically modified in any way.
  3. Has been damaged due to errors or defects in cabling.
  4. Has been used with non-LINOVISION products causing damage.
  5. Has been damaged due to natural disasters, including but not limited to lightning, flood, tornado, earthquake, heavy rain, or hurricane.
  6. Has been damaged due to power surges, improper power supply, electrical fluctuations, corrosive environments, vibration, harmonic oscillations, or resonance associated with air movement around the Product.
  7. Has been subjected to misuse, abuse, improper handling, unauthorized alterations, modifications, repairs, negligence, abnormal physical, electromagnetic, or electrical stress, including lightning strikes or accidents.
  8. Has been damaged or impaired as a result of using third-party hardware, software, or firmware.
  9. Lacks original LINOVISION labels, is missing any other original LINOVISION identification, or is manufactured and branded by a third party not authorized by LINOVISION.
  10. Has not been installed, operated, or maintained in accordance with normal practices, LINOVISION recommendations, or published specifications.
  11. Has not been properly installed and used at all times in accordance with the Product Quick Start Guide and, if applicable, the Product User Guide.
  12. Is a LINOVISION radio product and has not been professionally installed.
  13. Has been used in a manner that does not comply with local country regulations, including operation within legal frequency channels, output power limits, and Dynamic Frequency Selection requirements.
  14. Has not been returned to LINOVISION within 30 days of issuance of an approved RMA.
Warranty Return Procedure
  2. After approval, ship the product back with the issued RMA number clearly indicated.
  3. LINOVISION will inspect the returned product upon receipt.
  4. Based on the evaluation, LINOVISION will repair the product, provide a new replacement, or we issue refund credit. 
Exchange (Advanced Replacement) Procedure 

For our valued dealers, we offer advanced replacement to ensure non-stop operation of your projects. 

  1. Submit support ticket to request RMA return
  2. After approval, LINOVISION will ship out new replacement units immediately. 
  3. After replacement, ship back defective unit with RMA number. 
  4. Once we receive defective unit, LINOVISION will apply credit note to advanced shipment orders (balance is 0).